Wildly Effective Compliance Officer Tip of the Week - 43

If you become embroiled in a heated conversation or someone is beginning to argue with you, take time to breath before you respond.  You may also try imagining yourself outside of your body watching this interaction in order to separate yourself from it.  The more you can pull yourself out of your emotional response and back to your logical self, the more likely you are to stop the confrontation and to pull the conversation back to a place where progress can be made.